We offer a speedy courier service with all our orders and aim to deliver within 2-3 working days. This is only available to those ordering from the UK mainland. Customers ordering from the Scottish Highlands or Islands, Channel Islands and Northern Ireland may experience a 5-7 day delivery time.
We don’t deliver to Post Office (P.O.) boxes or shipping agent addresses.
Delivery will be between the hours of 8 am and 6 pm, we are unable to confirm a time. But you should receive a text message from the courier with an estimated time.
The delivery date will be agreed and confirmed with you and a signed acknowledgement of receipt will be required. If a receipt cannot be obtained, a card will be left with a contact number for you to collect the goods from the local courier’s depot or request another delivery date.
The courier will only deliver on Monday-Friday. Therefore if you place an order on a Friday it will not be sent until the next working day i.e. Monday and delivered on the Wednesday. To receive goods for the weekend the very latest order would be Thursday morning. We will then process the order and send on Next day delivery and will arrive for the Friday in time for the weekend. Any queries then please do give us a call so we can assist on 01386 291003.
Before the dispatch of your goods, you may request special arrangements (example, to leave with a neighbour or other secure location of your choosing) which we will follow, at your risk, as the insurance may become null and void.
The goods will not be held by the local courier for longer than five days, after which, they will be returned to us to await your further instructions. You will be charged the couriers return carriage rates and later re-dispatch costs.
You will receive a Tracking Number with your order once it has been despatched. This information is to be used for you to track your order and see its updated status. This is the same information that we receive ourselves. If you need to find out where your parcel is then the best option is to contact the courier direct with the tracking number. But of course, we are here to help so if you need any extra assistance.